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TERMS & CONDITIONS

ORDERS:

  • A minimum order value of $150 applies to all orders.

  • Orders can be placed via email telephone or through our website.

  • We are not responsible for any typing errors made by the customer. 

PRICING:

  • All prices are in Australian Dollars and exclude GST.

  • We reserve the right to make any changes to prices if and when required.

NEW CUSTOMERS:

  • Initial orders are to be on pro forma basis.

  • Payment must be received in full, including the GST, before releasing goods.

  • We suggest, in order to encourage prompt dispatch of goods, the customer pays at the time they. Place their order. 

  • We will obtain the best freight cost, after your order has peen placed and we will call, email or text the cost of freight, when we receive full payment your order will be dispatched and we will provide you with a tracking number. 

DELIVERY OF GOODS:

  • All goods are delivered Ex-Warehouse.

  • We will arrange a freight company to deliver to the customer's address, unless the customer states otherwise.

  • Risk passes to the customer upon delivery of the goods to the customer's designated address.

  • We use a reputable and dependable courier service. Cost of freight is dependent on weight, order volume and destination. We will charge you the same cost for freight that we are charged by the courier.

  • A Standard "Authority to Leave" is understood with all shipping requests. It is recommended that delivery should only be arranged to an attended address. It is the customer's responsibility to ensure that the given address is always attended. A redelivery fee will be charged in the instance that a redelivery is required.

  • You can choose to use your preferred courier.

  • Freight costs are the responsibility of the purchaser and are additional to the cost of goods sold. Liability of delivery of goods to the respective carrier of the purchaser thereafter will fall directly on the purchaser.

  • If you have ordered an item that is not in stock we will contact you within 2 business days.

PAYMENT:

  • PLANTS N LOGS accepts payment by EFT (electronic funds transfer over the internet), direct deposit and by Visa and Mastercard.

RETURNS & CREDITS:

  • Returns will only be accepted if the customer notifies PLANTS N LOGS within 7 days of receipt of goods and PLANTS N LOGS authorises the return. Failure to claim within this period constitutes full acceptance of the goods.

  • The goods must be returned in their original packaging.

  • PLANTS N LOGS sales representatives and sales agents will not accept return of claimed goods unless authorization from PLANTS N LOGS head office is given.

PRIVACY:

  • PLANTS N LOGS are committed to maintaining the privacy of our customers. Your personal details are handled and stored sensitively and securely. 

  • Personal information will not be intentionally disclosed outside of our organisation without your consent, except where we are required or permitted to do so at law.

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